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For small to medium businesses, customization is important when building out a telecommunication solution. An on-premise VoIP solution is a popular IT system as it allows businesses to create a scalable solution to fit their needs. One of the major functionalities that a VoIP system delivers is call center features that allow for organizations to implement their own localized call center to better serve their customer base. Grandstream Networks’ UCM series of IP PBXs have built-in call center features that allow businesses to run their call centers efficiently and effectively. In this blog, we take you through the major call center features in the UCM series and how to best utilize them.

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The UCM6300 Ecosystem is Grandstream’s complete communication and collaboration platform for both on-site and remote solutions. The UCM6300 Ecosystem pairs together the customization and control of an on-premise IP PBX with the remote access of a cloud solution to provide an easy-to-manage hybrid communication platform for businesses of all sizes. Together, the UCM6300 series of IP PBXs, UCM6300 Audio series, UCM RemoteConnect, and Wave app provide any organization with a powerful and flexible communication and collaboration solution. In this blog post, we’ll take you through our top three must-have features of the UCM6300 Ecosystem.

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In every business, no matter the size, there is a need for the communication infrastructure for its employees and visitors. Oftentimes, each element of this infrastructure comes from a different place or manufacturer resulting in sometimes spotty connectivity and a variety of different platforms to control it all. With Grandstream Networks, the solutions you need are all in one place. From video conferencing to security and facility access, the Grandstream total solution keeps each element of your communications infrastructure affordable and accessible. 

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Distractions. Our workdays are filled with them regardless of where your office is. Noisy co-workers, slow Wi-Fi, constant chit-chat, loud neighbors, or working from home with disruptive family members, these workplace distractions can significantly hinder productivity and work throughout the week. While you can’t control every aspect of your work environment, you can at least control your desktop. In this blog post, we’ll cover three key steps that you can take to make your desktop more productive.

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UCM RemoteConnect Overview

UCM RemoteConnect, a part of the UCM6300 Ecosystem, is a companion cloud service to the UCM6300 series IP PBXs. UCM RemoteConnect allows organizations to build a secure, easy-to-manage communications and collaboration solution for remote workers and devices. Network administrators can configure, edit, and manage every aspect of their UCM6300 device from the cloud through UCM RemoteConnect. The service provides automatic NAT firewall traversal that securely connects remote users to the IP PBX. The cloud service provides reliability by running on Amazon Web Services (AWS) while offering zero-touch configuration and IT-friendly management. As it is integrated with the Grandstream Device Management System, every business can control and customize their network in one central location. UCM RemoteConnect allows for users to just connect their devices to the internet to be linked with their organization, providing a hassle-free experience.

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As organizations around the world adjust to increased remote operations, the need for tools to enhance remote communication has never been greater. Grandstream’s latest addition to the product line, the GUV Series of Personal Collaboration Devices, has been pivotal to providing our customers with high-quality voice and video tools specifically designed for the remote worker. The GUV Series is comprised of two USB headset models in addition to an HD USB
webcam. In this blog, we will highlight some important yet overlooked key features and offered by the GUV Series. 

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As we enter the era of remote interaction, many organizations are adapting and adjusting to a new way of life. Many companies have moved to a remote work structure, education has shifted to virtual classrooms, and healthcare workers have turned to technology to provide telehealth appointments. With a focus on health and safety for all, our means of communication have shifted nearly exclusively to web-based solutions to enable remote collaboration. This creates a demand for products that pair with these solutions to help remote professionals, students, and teachers stay productive while remote.

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The healthcare industry is evolving rapidly due to the COVID-19 global outbreak. The technology used to communicate between doctors and patients ranges from simple telephone calls in place of visits to face-to-face video calls and even robot doctors. There has been a sudden boom in telehealth visits and enhancements in technology within the industry. Video chatting has been one of the safest means of communication between physicians, nurses, and patients in COVID-19 testing facilities and other urgent care centers on the frontlines. It allows healthcare workers to protect themselves from potentially contagious patients during this global pandemic, ultimately slowing the spread of the virus. Remote appointments are also being held for non-urgent visits, by both video calls and regular telephone calls. 

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The remote workforce is in full swing globally and staying connected is key to a productive organization, big or small. Online meetings are a great way to feel connected with your co-workers and teammates. Meeting with everyone virtually is an efficient way to maintain normalcy outside of the office. In this blog, we’re breaking down the keys to leading a successful online meeting.

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Video conferencing has become a staple for collaboration in the modern workplace, allowing for versatility in the way we work together. With a greater emphasis on team collaboration, more and more companies are adopting a variety of applications and solutions to achieve a seamless communication and collaboration solution. Users can collaborate from anywhere in the world easily and efficiently, all through a comprehensive video conferencing solution. In this blog post, we’ll cover several examples of how businesses around the world are adopting these video conferencing solutions.