en español

For small to medium businesses, customization is important when building out a telecommunication solution. An on-premise VoIP solution is a popular IT system as it allows businesses to create a scalable solution to fit their needs. One of the major functionalities that a VoIP system delivers is call center features that allow for organizations to implement their own localized call center to better serve their customer base. Grandstream Networks’ UCM series of IP PBXs have built-in call center features that allow businesses to run their call centers efficiently and effectively. In this blog, we take you through the major call center features in the UCM series and how to best utilize them.

en español

Grandstream's Upcoming Onsite and Remote Communications Solution

In our previous blog post, we wrote on how the COVID-19 pandemic didn't create a new demand within the communications and collaboration market, it sped up its adoption. Remote work isn't anything new, it is a trend that has been gradually developing prior to the pandemic accelerating it into a status quo. At Grandstream, we recognized the need for a solution that is as customizable and secure as an onsite device, while being as flexible as a remote cloud solution. The upcoming UCM6300 Ecosystem is a solution bundle that provides complete communications and collaboration for onsite and remote deployments. Installers and IT teams will be able to create IP communication and collaboration solutions with Grandstream products that can seamlessly bridge geographical gaps to link all users within an organization under one network, no matter their location. 

en español

Voice over IP delivers major improvements to traditional communication networks, and as a result legacy analog phone systems are on their way out. Ten years ago, 80% of homes had landlines, but today that number is down to 43%— and businesses are following this trend as well. However much VoIP is becoming the go-to technology for communications, it is important to acknowledge that certain markets cannot fully convert to a total VoIP solution. Not recognizing this could lead to loss in potential sales against competitors. In these situations a hybrid VoIP network can help deliver the flexibility and power of an IP solution while catering to the restraints of your customer. Below are some of the most common situations and their solutions.

en español

As more businesses rely on the Internet to fuel their networks, adding extra layers of protection to secure these networks is essential. That’s where VPNs come in— they’re private networks that help encrypt information exchanged through the Internet, ultimately safeguarding your entire network and everything connected to it.

en español

Let’s face it, security in VoIP is a top concern, especially when multiple locations and users are connected under the same network— if something goes wrong, that means your entire system and everyone in it is affected. Thankfully, with the right security practices, keeping your VoIP network safe and protected doesn’t have to be messy. Today, I am going to list the most effective ways to keep your VoIP network secured and how you can apply these best practices to your own communication hub.