Working in this industry, you’ve probably heard the term “Quality of Service (QoS)” but maybe you don’t know what it means, or you don’t know how to explain it to your customers. It basically refers to the overall quality or the performance of a service such as telephony, computer networking, or cloud computing. The quality of these services is measured based on various factors including packet loss, throughput, delay, etc. The more delays seen when using a network, the lesser the quality of the user experience. The goal of most networks whether in an office, a university, or even a retail business is to ensure a positive, efficient experience by all users. QoS Standards help us to achieve that.