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Working in this industry, you’ve probably heard the term “Quality of Service (QoS)” but maybe you don’t know what it means, or you don’t know how to explain it to your customers. It basically refers to the overall quality or the performance of a service such as telephony, computer networking, or cloud computing. The quality of these services is measured based on various factors including packet loss, throughput, delay, etc. The more delays seen when using a network, the lesser the quality of the user experience. The goal of most networks whether in an office, a university, or even a retail business is to ensure a positive, efficient experience by all users. QoS Standards help us to achieve that.

It is no secret that the way we communicate is changing – especially in the workplace. 20 years ago, internal processes within a business were focused on communicating knowledge and plans to employees to ensure everyone is on the same page. This model was based on a few key stakeholders making decisions and relaying those decisions to employees through internal communication programs such as email or print newsletters, memos or staff meetings. Businesses did not have tools to allow them to maximize their time and employee contributions by collaborating efficiently and productively. Traditionally, the only communication options most businesses had were phone calls and in-person meetings, the first of which creates a strange dynamic that ignores non-verbal communications, the latter of which limits efficiency and productivity at the expense of a meeting.

Over the last couple of months we have indirectly covered many different facets of Grandstream’s solutions that make them ideal for service providers. Our large portfolio of award-winning IP phones offer the ideal model and price point for every type of user. We have also highlighted the many ways our solutions can be integrated with each other to allow them all to add more value and functionality at no extra cost. For this blog post, we are going to dig a little deeper into the many features, programs and initiatives that Grandstream offers that allow us to partner with service providers across the world and empower them to succeed.

The fall season in New England is commonly a time for reflection, the change of season seems to inspire this need to ponder and prepare for the coming year. Considering all of Grandstream’s accomplishments over the last year I thought this blog post would be a good time to take a look back and reflect on the past year.