The COVID19 pandemic forced organizations all over the world to go remote – with no warning. With entire companies now working from home, the way that they communicate completely changed, as did the tools they need to do so. All of a sudden, every business needed desktop and mobile tools to support remote workers, video became a requirement and headsets were more in-demand then phones. For those of us in the communication technology sector, this forced us to quickly adjust to the new remote solutions our customers needed, altering the industry more than anything in a generation. However, this sudden landscape change served as a case study of what next-generation technology could do for our world, and therefore provided a window into the future of communication technology. Because of all of the benefits it offers to businesses, employees and society-at-large, remote work is not a trend – it is the future. As a result, communication technology that does not support secure and flexible remote usage will quickly be pushed to the side.