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For most people, video conferencing elicits a vision of sitting in a conference room and staring at people in another conference room— this is the traditional use of video conferencing. However, video collaboration tools are being used very creatively in a variety of ways by all types of businesses. For technology resellers, installers and system integrators, that opens up a huge opportunity to sell video conferencing outside the traditional small to medium business. In today’s day and age, video conferencing can be adopted by nearly any type of business to improve operations, customer service and its bottom-line. Let’s take a look at some unique industries where video conferencing and collaboration tools are present.

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Today, about 76% of users claim to use video solutions at work. Video communications outperforms conventional communication channels because it provides an organic user experience, resulting in higher engagement, enhanced experiences and a collaborative environment for employees who use it to communicate. For these reasons, businesses are adding video to their communication strategy and seeing outstanding results.

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Our networking line had its humble beginnings back in October of 2016 with the release of the GWN7610 WiFi AP. Since then, we have released two additional APs, a Gigabit Router and will soon launch a cloud-based WiFi management platform. Since its inception, the GWN series has been delivering success to our customers throughout the world. Let’s take a look at some recent examples of how our GWN series is helping business compete in a mobility driven world.

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VoIP is here to stay, and today more than ever, its growing trends are making a huge impact in the industry, paving the way for businesses to embrace VoIP— and grow with it, too. This year, VoIP is making a buzz in the tech world as certain trends and products have emerged, shinning a spotlight on its importance to business communications. These are the trends that make VoIP so influential this year.

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If you have been following us recently, you’ve probably seen mention of captive portals. In this blog post, we are going to take a deep dive into what exactly a captive portal is and why it’s a critical component and benefit to most business’ networks.

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Working in this industry, you’ve probably heard the term “Quality of Service (QoS)” but maybe you don’t know what it means, or you don’t know how to explain it to your customers. It basically refers to the overall quality or the performance of a service such as telephony, computer networking, or cloud computing. The quality of these services is measured based on various factors including packet loss, throughput, delay, etc. The more delays seen when using a network, the lesser the quality of the user experience. The goal of most networks whether in an office, a university, or even a retail business is to ensure a positive, efficient experience by all users. QoS Standards help us to achieve that.

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When discussing a UC solution with a customer, security is likely a top concern of theirs. In recent years, it seems as if the more information we put over the Internet, the more vulnerable we become. However, trying to explain cryptographic protocols to someone without a VoIP background can get a bit dicey, and it’s easy to get lost in a sea of acronyms. For today’s blog, let’s discuss a brief overview of VoIP communication and encryption at an accessible level.

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The future of IP phones has become a popular topic of conversation within our industry. Like any technology, IP phones require continued innovation to adapt to the always-evolving ways we live and work. Here at Grandstream, we are always looking to escalate and expand the functionality and value of our IP phones. One of the main ways we do this is through integration with popular third party services, apps, devices and platforms. 

Let’s take a look at some of the many interoperability options our IP phones offer that add value now and into the future:

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I want to help simplify VoIP. Especially for those of you thinking about implementing VoIP or even those who are simply curious about IP communications. Switching an entire communication hub from analog to IP can seem scary. You might think that upgrading to a new technology that includes all your communication devices can be complicated, time-consuming and even too expensive. These, among many other myths about VoIP couldn’t be further from the truth. To help paint a more accurate picture of the advantages of VoIP, I’m going to debunk the 5 most common IP communication myths.

En español

It is surprising how impactful proper communication practices are, especially when having access to powerful communication tools. A rambling voicemail, incorrect or unneeded punctuation, cc’ing colleagues without explanation, and even an extra bolded word are a few examples of how poor communication tactics can breakdown productivity and collaboration. In the end this can lead to wasted time, drops in productivity, more avoidable mistakes and even loss in sales and profits. At Grandstream, we create the tools you need to excel at communication, but we also wanted to provide some tips to make sure you use these tools to their fullest potential.