Not all industries are equal, that’s why knowing how to customize the right IP voice solution is essential. With all the features that come in unified communications, options for solutions can be endless. If you don’t know which direction to go, having too many options can prove to be a headache. To help you get started, I’ve compiled the skeleton of ideal deployments based on industry aimed at helping you customize your own IP voice solutions.

The success of technology is based on constant advancement. Right now, the industry is looking toward the future in anticipation of what the “newfound” cloud will bring. IP Telephony is no different as more and more communications move to the cloud. This leads many to question, is hardware going to stick around? The on premise IP-PBX isn’t going the way of the tin can, and Grandstream proves that—the arrival of the cloud doesn’t cancel out the benefits of hardware-based solutions. But I suppose for some, the question remains how does the on premise IP PBX innovate with us? The answer to that is through customization, security, and flexibility.

We have been talking about integration on our blog quite a bit recently. It has become one of the most popular buzzwords in communications as open-source technology continues its takeover of the industry. Integration is not just something that manufacturers should be talking about but something that end-users should pay close attention to when designing, deploying or expanding their solutions.

We’ve already started the conversation about security— now, let’s focus on loss prevention for businesses. Part of a good risk management strategy is to reduce threats from both outside and inside the organization. This is where video surveillance comes in.

Since their launch in June of 2013, the UCM series has become one of the most popular on-premise IP PBXs in the world. It offers small to medium sized businesses an almost unprecedented unified communications manager (hence the UCM acronym) that gives them access to enterprise-grade voice, video, data and mobility features in an easy-to-setup, easy-to-manage fashion with no licensing or recurring fees.

Like any technology, WiFI has its own share of security concerns. The nature of wireless networks allows hackers or anyone with malicious intent to locate themselves close to an access point in order to infiltrate a network. According to Kasperksy, approximately 24.7% of Wi-Fi hotspots in the world do not use any encryption at all, and that does not even include the WiFi networks that are under-secured. More than 80 percent of U.S. companies have been successfully hacked, according to a Duke University/CFO Magazine Global Business Outlook Survey. Additionally, a survey by PricewaterhouseCoopers in early 2017 found that there has been a 38% increase in the instances of phishing scams and other cyber security incidents from 2015 to 2016.

Back in 2002 when Grandstream was founded, we were one of the first companies in the world to manufacture SIP products – and one of the very first products we made were analog telephone adapters (ATAs). We now have over 15 years of expertise building SIP devices, and we have more experience building VoIP gateways and ATAs than almost any one in the world. Thanks to close relationships with service providers and partners, all of our ATAs and Gateways are not only thoroughly tested within Grandstream, but they are stringently tested with the help from some of the largest service providers in the world. Our devices provide a variety of high-end features and functionalities that allow analog phones not only to be integrated with VoIP networks, but provide VoIP functions for analog devices as well. Let’s take a look at some of the features and functionalities of Grandstream’s gateways and ATAs that you may have missed.

The internet is like a very crowded Los Angeles highway, but instead of being full of cars, it’s full of information. Due to crowding, this information needs guidance to ensure that it gets where it’s going.  This is why transmission protocols exist to make sure the information gets transported as intended.

In my previous WebRTC post I provided an overview from a simplified, easy-to-understand perspective. But today, I thought it would be pertinent to discuss the hefty security features of WebRTC. It’s safe to say, that with data breaches, ransonware, and phishing schemes dominating the news security and protection is at front of mind. Being that WebRTC is an open-source API it’s important to highlight features that make it an attractive, but secure option.

In a world of instant communication, device integration and faster processes- where does your business strategy stand? Call centers in particular, should be equipped with the latest technology aimed at elevating customer service and providing efficient business practices. For these reasons, an IP communications system that can handle these requests is imperative when seeking a more efficient call center.