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For small to medium businesses, customization is important when building out a telecommunication solution. An on-premise VoIP solution is a popular IT system as it allows businesses to create a scalable solution to fit their needs. One of the major functionalities that a VoIP system delivers is call center features that allow for organizations to implement their own localized call center to better serve their customer base. Grandstream Networks’ UCM series of IP PBXs have built-in call center features that allow businesses to run their call centers efficiently and effectively. In this blog, we take you through the major call center features in the UCM series and how to best utilize them.

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Hotels rely heavily upon their communications between reservations, front desk, housekeeping, maintenance, management, and hotel guests. Connecting these users and meeting their unique communication needs is easier than ever with Grandstream. Whether you want to continue using existing technology or upgrade to a solution that you can rely on, Grandstream can help wherever it’s needed. See which devices work best for each department below and read how hotels can implement Grandstream solutions to improve their operations.

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It is impressive to think how technology has changed the way we interact with the electronics around us. The list of devices we can manage from cloud-based interphases is steadily growing and doesn’t show signs of slowing down. Lights, home appliances, and much of the technology we use on a day-to-day basis can be managed remotely in one way or another. The solutions that we make at Grandstream are no different. With the creation of Grandstream Device Management System, a Grandstream solution can be configured, provisioned, monitored, and troubleshot from the cloud. UCM RemoteConnect takes this a step further by enabling remote management of a UCM6300 series as well as easily enabling remote work.

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For businesses and organizations of all sizes, people are their most important asset. How they work together, communicate, and collaborate is the primary driver of success. Utilizing the right unified communication technology can create an environment that enhances the way a business is run and produces a more productive and collaborative operation. Choosing the right unified communication platform for any new business can be a challenge: deciding what you need and what features are most important can help narrow down the decision and create a customized solution for your deployment. In this blog post we will cover the main backend choices you have when creating a unified communication solution, and how Grandstream’s UCM series can fit into your deployment scenario.

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Grandstream’s IP phones are used around the world by businesses, schools, hotels, and ITSPs. They provide a desktop device that is feature-loaded, intuitive to use, and productivity-focused. The GRP2600 Series of Carrier-Grade IP Phones is the newest line of desktop IP phones and offers both essential and professional level devices for a variety of deployment scenarios. As the newest series, our GRP IP phones have advanced capabilities that the GXP Series of IP Phones lacks, and it is important to understand the difference between the two lines when making a purchasing decision. Within this blog post, we’ll be comparing the GXP and GRP series, and explaining where our newest generation of IP phones offer notable improvements.

Originally posted on TMCNet.com.

The current pandemic has necessitated that our Unified Communication & Collaboration platforms allow for efficient, flexible, and agile business operations, while also being cost-effective. We need one platform that meets various business communication needs, expediently and seamlessly delivering collaboration tools and a host of communications services. These features, services, and tools include desktop sharing, presence, mobility, voice and video calling, audio and video conferencing, instant messaging, video surveillance, facility access, intercoms etc. This platform can be on-premises or in our redundant data centers, managed locally or from the cloud to support an agile, cost-effective deployment and maintenance model. Communications platforms should easily integrate with third-party business and facility applications, improving business efficacy. Thus, the above referenced multi-modal communication platform plays the chief role in supporting cost-effective business communications.

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Using GDMS, UCM RemoteConnect, and GWN.Cloud

A typical IT infrastructure deployment has a variety of devices within it that all require provisioning, configuration, and management. Having these pieces of hardware under one brand helps streamline these processes; being able to access these devices from the cloud takes this to the next level. Grandstream’s mission is to connect the world, and this means making top-of-the-line features and technology more affordable and obtainable for small to medium businesses and IT installers. Cloud configuration and management through Grandstream Device Management System, UCM RemoteConnect, and GWN.Cloud is one way that we’ve built more value into our solutions. Within this blog post, you’ll learn how you can manage your Grandstream deployments from the cloud.

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The UCM6300 Ecosystem is Grandstream’s complete communication and collaboration platform for both on-site and remote solutions. The UCM6300 Ecosystem pairs together the customization and control of an on-premise IP PBX with the remote access of a cloud solution to provide an easy-to-manage hybrid communication platform for businesses of all sizes. Together, the UCM6300 series of IP PBXs, UCM6300 Audio series, UCM RemoteConnect, and Wave app provide any organization with a powerful and flexible communication and collaboration solution. In this blog post, we’ll take you through our top three must-have features of the UCM6300 Ecosystem.

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Facility access and building security is an important component for any office, warehouse, retail space, medical clinic and more. Ensuring the safety of not only employees and guests, but also the content within the building is critical to the success of the business. Building a facility access system may seem like a daunting task, especially to small businesses who do not always have the resources to properly manage these systems. Grandstream is here to help. Our facility access and security solutions are easy to setup and provide centralized management options that can be configured for small to large deployments.

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In every business, no matter the size, there is a need for the communication infrastructure for its employees and visitors. Oftentimes, each element of this infrastructure comes from a different place or manufacturer resulting in sometimes spotty connectivity and a variety of different platforms to control it all. With Grandstream Networks, the solutions you need are all in one place. From video conferencing to security and facility access, the Grandstream total solution keeps each element of your communications infrastructure affordable and accessible.