What is “Paging”? What is the different between “Paging” and “Dialing”?

If you wish to configure the system so that the other party will be able to answer the call automatically, you would need to use the “Paging” feature on the GXV3140. By default, the calling method used for normal calls are in “Dialing” mode, the user is able to switch to the “Paging” mode by pressing the round OK button on the phone.

However, to implement the auto answer feature, you would need to configure the following on the remote party:

(1)On the GXV3140 LCD screen, select [MENU]->[Call Features]

(2)In the “Call Features” page, there are two tabs: “Call Forwarding” and “Other Features”. Use the right navigation button to toggle to the “Other Features” tab.

(3)Select the correct account and select “Paging/Intercom” in [Auto Answer].

(4) Save the settings by pressing the “Save” sofkey. After this is configured, the Auto answer icon will appear on the LCD screen.

How do I configure call forwarding? Could there be a possibility of conflict between the 3 accounts?

The Call forwarding configuration is specific to the individual account, there is no conflict between the 3 accounts.

You can configure Call Forwarding by selecting [Menu]—[Call Features]—[Call Forwarding] and configure the appropriate accounts in this setting.

(4) For call forward unconditionally, enter the extension number to forward to in “All To”.

(5) For call forward on busy, enter the extension number to forward to in “Busy To”.

(6) For call forward on no answer, enter the extension number to forward to in “No Answer To”. If you wish to change the timeout period, select “Timeout(s)” and enter the preferred value in seconds.

(7) Save the settings. After configuring, the GXV3140 “Call forward” icon will appear on the LCD. For example, if call forwarding is configured on account 2.

If you have configured all three types of call forwarding on the same account, the active one will be the one with the highest priority (forward unconditionally). If call forward unconditionally is not configured, the other two types of forwarding will still work independently.

How do I enable/disable the DND feature?

By default, the DND feature is disabled on the GXV3140. You can enable this feature through the LCD screen:

(1)Press the “Menu” softkey on the GXV3140;

(2)Use the navigation buttons, toggle to “Call Feature” and select it by pressing the “Select” softkey.

(3)In the “Call features” menu, there are two tabs: “Call Forwarding” and “Other Features”. Use the right navigation key to toggle to the “Other Features” page.

(4)Navigate to “Do Not Disturb” using the navigation buttons and select “Enable”.

(5)Press the “Save” softkey to save the setting. After the user enables the DND feature, the DND icon will appear on the LCD screen.

When you need to disable the DND feature, simply select the “Disable’ option in Step 4. After DND is disabled, the icon will disappear. When the DND feature on the GXV3140 is enabled, it takes effect on all the accounts and not on one particular account.

What is call forwarding? How many types of call forwarding are there?

Call Forwarding allows the user to configure a number to forward to when the incoming call comes in and the user is unable to answer the call. There are three types of call forwarding to suit individual needs;

(1) Forward unconditionally: All the calls will be forwarded to the configured number. The phone will not ring and notify the user that there is an incoming call.

(2) Forward on busy: If the user is in a call, the incoming call will be transferred to the configured number. If the user is not in a call, the new incoming call will ring on the phone.

(3) Forward on no answer: If an incoming call comes in and it is not answered within a time frame (by default, it is set to 20 seconds), the call will be forwarded to the configured number.

Please select the call forwarding type according to your needs so that the calls will be answered appropriately.

What is call waiting? How is it configured?

When call waiting is enabled, the new incoming call will be placed on hold when the user is already engaged in a call. The notification for the new incoming call will be displayed on the LCD screen, and the user can hear a weak beeping sound notifying the user that there is a new incoming call.

Call waiting feature is enabled by default, the user can also modify this by selecting [Menu]—[Call Features]—[Other Features] and enabling/disabling Call Waiting. If you choose to disable it, other users will not be able to call in when the line is busy.

If you prefer not to have the beeping notification tone for call waiting, you can disable the tone through [Menu]—[Call Features]—[Other Features]-[Call waiting tone]. After the call waiting tone is disabled, only the notification for new incoming call will be displayed on the LCD.

What is Do-Not-Disturb (DND) feature and what is it used for?

The Do-Not-Disturb feature can be used when the user is busy to refuse an incoming call. When this feature is enabled, the IPVideoTalk server will automatically transfer to call to your voicemail box, so that the remote party can leave a message if needed.

The DND feature is only specific to your phone; you are still able to make any outgoing calls to other users.

What is the difference between the “Enable” and “Paging/Intercom” configuration for Auto Answer?

Auto Answer allows the automatic answer of the calls, and the user does not need to pick up the phone manually. Auto Answer can be configured by selecting [Menu]—[Call Feautres]—[Other Features]. Under Auto answer, there are three options: “Enable”, “Paging/Intercom” and “Disable”. The phone is able to answer calls automatically when “Enable” and “Paging/Intercom” is selected. With the call feature enabled, the auto answer icon will appear on the LCD screen. With “Enable” selected, all incoming calls will be answered automatically. However, with “Paging/Intercom”, only those calls dialed out using “Paging” mode will be answered automatically. The calls made using the “Dialing” mode will not be answered automatically and the phone will ring.