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    GNU General Public License
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    Troubleshooting

    How can I upgrade the firmware on my GVC3210?

    GVC3210 supports firmware upgrade via the following methods:

    Method 1: Manually upload firmware file to web UI to upgrade.

    Method 2: Upgrade via TFTP firmware server.   

    Method 3: Upgrade via HTTP/HTTPS firmware server.

    Method 4: Upgrade via USB/MicroSD card with the .bin firmware file in it.

    What Audio/Video codecs does the GVC3210 support?

    Video: H264 (Baseline, Main, and High Profiles).

    Audio: PCMU/PCMA, G.722, G.722.1, G.729AB, iLBC, G.722.1C and Opus. Please note Opus is supported when using SIP to SIP call and BlueJeans call only.

    Can I host a local three-way conference with the GVC3210?

    No, the GVC3210 does not support local three-way conference. To initialize a three-way conference, a third-party app, such as IPVideoTalk is required.

    Can I move a 3rd party application to a MicroSD card?

    Yes, MicroSD card must be formatted first as a built-in storage device (so that the MicroSD card cannot be used on other devices). Once inserted, the GVC3210 can format the Micro SD card as internal storage, then the 3rd party applications can be moved in. To format the MicroSD card, go to Settings -> System -> Storage -> "Format as internal", select "Erase & format" to complete. Users can then move 3rd party applications to the Micro SD card.

    Can I upgrade the Android version on the GVC3210?

    No, upgrading the Android version on the GVC3210 is not supported.

    Does the GVC3210 have installation and deployment requirements?

    Yes. For the best audio and video experience, you can refer to the “GVC3210_Deployment_Guide” document for more details.

    Does the GVC3210 support EHS headsets?

    No, the GVC3210 currently does not support EHS headsets.

    Does the GVC3210 support PoE?

    No, the GVC3210 currently does not support PoE power supply.

    Does the GVC3210 support Recording and Sharing during a 4K resolution call?

    No, the GVC3210 does not support recording, screen-sharing or web cam during a 4K resolution call. The second HDMI port does not allow users to plug in another HDMI device during the 4K call.

    How can I use recording feature during a conference call?

    During the conference call, users can click on * button from remote control to manually start or end the recording.

    Where are the recording file stored?

    Recording files can be stored three different ways: Locally (using available internal storage), on a Micro SD card, or on a USB plugged into the GVC3210. Users can change the default recording path from GVC3210 LCD->Applications->Recording->Settings.

    Can I download the recording files remotely?

    /Yes, users can download recording files from the GVC3210 web UI->Maintenance->Recording.

    How can I create and save a backup configuration from GVC3210?

    On the GVC3210 LCD menu, please go to Applications -> Backup, and press the red button to create a new backup. Please note the backup file location can be changed from internal to Micro SD card or USB by accessing Backup settings.

    How can I enable/disable the DND option on GVC3210?

    DND can be enabled by pressing Mute button from the remote control, or clicking on DND from Web UI (on the upper right). To disable DND, simply press the Mute button again.

    How can I factory reset my GVC3210?

    Users can factory reset GVC3210 either from the Web UI or LCD menu:

    Method 1: From Web UI -> Maintenance -> Upgrade, and scroll down to click on Reset button. Method 2: From LCD Menu -> Settings -> Maintenance -> Factory Reset.

    How can I check the current firmware version on the GVC3210?

    The firmware version can be checked from the “Status” page either using the Web interface or the LCD menu using remote Control:

    Method 1: From the Web interface: Status-> System Info -> System Version.

    Method 2: From the LCD menu:Settings -> Status -> System -> System Version.

    How many account types does the GVC3210 support?

    The GVC3210 supports 4 different account types:

    A) SIP account: Can be registered with any SIP Server/IPPBX, or use IP calls with another SIP end device.

    B) H.323 account: Can be registered with any Gatekeeper/H.323 Platform, or use IP calls with another H.323 end device.

    C) IPVideoTalk account: Can be registered with IPVideoTalk cloud service, please refer to www.ipvideotalk.com.

    D) BlueJeans account: Can be used to join BlueJeans meetings without installing BlueJeans application.

    How can I set and modify user password?

    Method 1: From Web UI -> Settings -> Security Settings -> User password, enter new password, then save the settings and restart the device.

    Method 2: From LCD Menu -> Settings -> Security ->Screen security, click "Set password" and set a 6-digit password. Please note that there is no correlation between the two passwords.

    My GVC3210 has no audio output when it is connected to an HDMI, why?

    GVC3210 can detect the HDMI device when it's plugged into GVC3210 on HDMI port. However, the HDMI device cannot cast audio output. Users can select other audio devices by selecting “Audio Priority”. Users can select the priority for connected audio devices to GVC3210 as the input/output for audio during call or media.

    A) If “Auto” is selected, the GVC3210 will automatically detect if it is connected to USB, Bluetooth, or HDMI. If two or three of the above devices are connected to GVC3210, the priority of the audio input and output is Bluetooth, USB, and HDMI from the highest to lowest. The default setting is “Auto”.

    B) If “Bluetooth” is selected, the connected Bluetooth device will be used for audio input/output.

    C) If “USB” is selected, the connected USB device will be used for audio input/output.

    D) If “HDMI” is selected, GVC built-in MIC will be used for audio input while HDMI will be used for audio output.

    E) If “Built-in Speaker” is selected, the GVC3210 built-in speaker will be used for audio output while for audio input the “Built-in Speaker” mode can be used if the GVC3210 device is connected with the monitor in a short distance. The device with priority “Bluetooth->USB->HDMI->Gooseneck MIC->Built-in MIC” will be used.

    F) If “Gooseneck MIC” is selected, the connected Gooseneck MIC will be used for audio input while for audio output the device with priority “Bluetooth>USB>HDMI>Built-in MIC” will be used.

    My GVC3210 remote control is not connected to GVC3210, how can I get it connected upon bootup?

    The remote control has two connection modes:

    A) Infrared Connection: Infrared signals are automatically used to connect the remote control to GVC3210. Users need to keep the two devices in front of each other without any substantial obstruction in between. The LED on the remote control is green when using infrared connection mode.

    B) Bluetooth Connection: If the remote control is not paired with the GVC3210 anymore, press and hold OK button and number 5 button at the same time for about 4 seconds. This will initiate pairing process on the remote control. It will be paired and connected to the GVC3210 shortly.

    What is the minimum bandwidth needed for a video call in HD?

    - For HD resolution, the minimum bandwidth required is 1 Mbps (p2p), and 2 Mbps if sharing content.

    - For full HD Resolution, the minimum bandwidth required is 2 Mbps (p2p), and 4Mbps if sharing content.

    - For 4K resolution, the minimum bandwidth required is 4 Mbps.

    What devices can the GVC3210 Wi-Fi Display feature support?

    You can use the GVC3210 and the Wi-Fi Display feature with devices on Android 4.4+ and Windows 8.1+. Please note that this feature is not supported by IOS devices.

    What's the maximum video resolution supported by GVC3210?

    Up to 4K resolution, 30fps frame rate and 4096Kbps video bit rate can be supported by GVC3210.

    When I connect my GVC3210 with a 4K resolution display device, why does it still show 1080P on the LCD menu?

    GVC3210 will use 1080P resolution as the default resolution even if the GVC3210 is connected with the 4K resolution monitor/TV. Users could go to GVC3210 Peripheral -> HDMI 1 out resolution to select the 4K resolution for the current displaying resolution manually.

    Does GMD1208 work with GVC3210?

    GMD1208 does not work with GVC3210. It only works with GVC3220.

    What is the maximum capacity of SD Card supported on GVC3210?

    Up to 512GB capacity SD card can be supported by GVC3210. The supported format is FAT32 and it does not support ExFAT.