Working in this industry, you’ve probably heard the term “Quality of Service (QoS)” but maybe you don’t know what it means, or you don’t know how to explain it to your customers. It basically refers to the overall quality or the performance of a service such as telephony, computer networking, or cloud computing. The quality of these services is measured based on various factors including packet loss, throughput, delay, etc. The more delays seen when using a network, the lesser the quality of the user experience. The goal of most networks whether in an office, a university, or even a retail business is to ensure a positive, efficient experience by all users. QoS Standards help us to achieve that.
Internet used to be a measly dial up connection that only a handful of families had access to at home. Now dial up is no longer in existence, and just about any device you can think of comes WiFi enabled from refrigerators to door locks. We use more WiFi than ever before and expect to have it while grocery shopping, while at work, and even on airplane trips.