Allison Smith is a professional telephone voice, heard on platforms globally. The voice of many platforms for Cisco Meraki, Mitel, Verizon and Bell, Allison is also very known in the Open Source Telephony community as the voice of the Asterisk Open Source PBX, FREESwitch, FreePBX, and of course, the core voice of Grandstream. Private clients include PetSmart, Samsung, NASA, State Farm, and others. A prolific blogger and speaker, Allison shares her unique perspective from behind the mic to improve the caller experience and make IVR, Call Center, On Hold, and AI prompts more streamlined and easier to use.