Quest properties aspire to deliver the highest level of customer service where guests can enjoy and experience their accommodations at ease. In order for their hotels to operate at maximum efficiency, Quest began to look for a powerful communication solution that is both simple to use and reliable. Quest for its Quest on Manchester property wanted delivery of the latest technology and emphasized a solution that would make it easy for their staff members and guests to communicate with HD voice and video delivered on robust endpoints. Their goal was to implement a completely digital, open-source SIP unified communication solution that gave them access to thousands of customizable voice, video, data, and mobility features that would improve operations and customer service. Quest has multiple locations across Australasia, so the ability to communicate with each other was also critical.