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Networking
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New Product: GWN7062E and GWN7062ETLearn MoreWi-Fi 6 Routers powered by a 1.3GHz dual-core processor, with 2 FXS ports on the GWN7062ET.
New Product: GWN7670WM In-Wall Wi-Fi 7 Access PointLearn MoreThe GWN7670WM provides next-generation Wi-Fi 7 connectivity and is designed to be mounted in-wall.AggregationLayer 3Layer 2+Layer 2 LiteSwitch Search Tool
Indoor Wi-Fi Access PointsLearn MoreGrandstream's indoor Wi-Fi access points provide a wide range of solutions for customized wireless deployments.
Wi-Fi AP Search ToolLearn MoreSearch through our Wi-Fi access points, filter them by features, and compare devices all from one tool.
Outdoor Wi-Fi Access PointsLearn MoreGrandstream's outdoor Wi-Fi Access Points offer weatherproof certified casing and extended range.
Wi-Fi AP Search ToolLearn MoreSearch through our Wi-Fi access points, filter them by features, and compare devices all from one tool.
Grandstream Device Management SystemLearn MoreDeploy and manage full GWN solutions entirely from the cloud.
GDMS Cloud ManagementLearn MoreGDMS Networking is a free enterprise-grade, management platform for Grandstream GWN series devices.
GWN Software ManagerLearn MoreGWN Manager is a free on-premise enterprise-grade management platform for Grandstream GWN series devices.
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Unified Communications
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New Product: SoftwareUCMLearn MoreA software-based PBX solution that provides a scalable collaboration platform.On-Premise IP PBXsCloud PBXSoftware PBXHybrid IP PBX SolutionsCollaboration AppDesktop IP PhonesHotel IP PhonesCordless IP PhonesVideo IP PhonesAccessoriesFacility Management
ATAsLearn MoreOur ATAs are trusted and deployed by some of the largest service providers in the world.
GatewaysLearn MoreIntegrate traditional phone systems into a VoIP network and efficiently manage communication costs.
Video ConferencingLearn MoreGrandstream has everything to create a powerful and affordable video conferencing solution.
Audio ConferencingLearn MoreGrandstream's audio conferencing devices provide high-quality voice communication.
WebcamsLearn MoreWebcams in the GUV series include a Full HD USB camera that enables high-quality audio and video collaboration.
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Convergence
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GCC Convergence SolutionsLearn MoreAn extraordinary all-in-one solution that merges unified communications & networking into one platform.
Get to Know the GCC SeriesLearn MoreIn this blog post, we cover the core capabilities and use-case scenarios of the GCC Series.
GCC Convergence SolutionsLearn MoreAn extraordinary all-in-one solution that merges unified communications & networking into one platform.
Get to Know the GCC SeriesLearn MoreIn this blog post, we cover the core capabilities and use-case scenarios of the GCC Series.
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Cloud
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Grandstream Device Management SystemLearn MoreUse GDMS to provision, manage, monitor, and troubleshoot Grandstream products
CloudUCMLearn MoreCloudUCM is a cloud PBX that provides a scalable business communication and collaboration platform.
UCM RemoteConnectLearn MoreUCM RemoteConnect allows organizations to build a secure, easy-to-manage communications solution for remote workers and devices..webp?width=250&height=131&name=how-to-use-gdms-q1-2024%20(1).webp)
GDMS Cloud ManagementLearn MoreGDMS Networking is a free enterprise-grade, management platform for Grandstream GWN series devices.
GCC Series PBX UpgradeLearn MoreLearn about the GCC’s PBX solution and the upgrades available to expand its capacity.
GCC Series Firewall ServiceLearn MoreGrandstream’s Firewall Service provides regular updates and upgrades to ensure that your firewall is always utilizing the most current security protocols.
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Support
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Documentation CenterLearn MoreAccess helpful technical documentation and how-to guides about our products.
ToolsLearn MoreAccess helpful tools such as device discovery software, ringtone generators, demo GUIs, and more.
Documentation CenterLearn MoreAccess helpful technical documentation and how-to guides about our products.
ToolsLearn MoreAccess helpful tools such as device discovery software, ringtone generators, demo GUIs, and more
Documentation CenterLearn MoreAccess helpful technical documentation and how-to guides about our products.
ToolsLearn MoreAccess helpful tools such as device discovery software, ringtone generators, demo GUIs, and more.
Documentation CenterLearn MoreAccess helpful technical documentation and how-to guides about our products.
ToolsLearn MoreAccess helpful tools such as device discovery software, ringtone generators, demo GUIs, and more
Documentation CenterLearn MoreAccess helpful technical documentation and how-to guides about our products.
ToolsLearn MoreAccess helpful tools such as device discovery software, ringtone generators, demo GUIs, and more.
Documentation CenterLearn MoreAccess helpful technical documentation and how-to guides about our products.
ToolsLearn MoreAccess helpful tools such as device discovery software, ringtone generators, demo GUIs, and more.
Documentation CenterLearn MoreAccess helpful technical documentation and how-to guides about our products.
ToolsLearn MoreAccess helpful tools such as device discovery software, ringtone generators, demo GUIs, and more.
Documentation CenterLearn MoreAccess helpful technical documentation and how-to guides about our products.
ToolsLearn MoreAccess helpful tools such as device discovery software, ringtone generators, demo GUIs, and more.
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Learn
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Grandstream Releases a Software PBX SolutionLearn MoreA software-based PBX solution that provides a scalable collaboration platform.
Grandstream Releases Two New Wi-Fi 6 RoutersLearn MoreIdeal for small businesses and home networks, the GWN7062E and GWN7062ET provide Wi-Fi 6 connectivity to up to 128 simultaneous clients.
Grandstream Releases In-Wall Wi-Fi 7 Access PointLearn MoreThe GWN7670WM provides next-generation Wi-Fi 7 connectivity and is designed to be mounted in-wall.
Grandstream AcademyLearn MoreCurrent training classes from Grandstream Networks and our partners around the world.
Grandstream Learning CenterLearn MoreView our latest technical videos, download helpful guides, and more.
About GrandstreamPartners
Contact UsLearn MoreAre you interested in purchasing our products or becoming a Grandstream partner? Use our Contact Us form, and we will get in touch.
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- Home
- Support
- Product Related Questions
- FAQ
- SoftwareUCM
How many installation methods are there for SoftwareUCM?
There are two installation methods:
- Virtual Machine: Supports VMware Workstation (16.1.0+), Hyper-V (10.0.19041.1 +), KVM (4.5.0+), and VirtualBox (7.0+).
- Physical Machine: Supports physical machines with x86 architecture CPUs.
What are the activation requirements for SoftwareUCM?
- Activation methods include offline activation and online activation. Virtual machine installation only allows online activation, while physical machine installation supports both online and offline activation.
- If offline activation is required, the device information must be sent to your reseller to obtain the license file for this device.
- Select the correct activation method and upload the license.
- Each license file can be bound to only one Software instance, and each SoftwareUCM instance can only be associated with one license file.
Why does my SoftwareUCM license expire?
It could be one of below reasons:
1. If you are using a virtual machine, it must be online for license verification. Otherwise, the license may become invalid.
2. Cloning virtual machine instances or similar behavior can cause the license to expire.
3. If you are using a physical machine, replacing the machine’s hard drive can cause the license to become invalid.
4. The license validity period has ended.
Why does my SoftwareUCM license become invalid after changing my physical server's hardware?
In physical machine installations, licenses are tied to hard disk information. As a result, changing it may invalidate the license. To ensure the SoftwareUCM installation will still work after a hardware replacement, make a data backup prior to the replacement, reinstall SoftwareUCM onto the new physical machine, submit its information to your reseller, and obtain the new license file from them to activate your SoftwareUCM instance.
Can a single SoftwareUCM instance achieve multi-tenant functionality with data isolation?
A single SoftwareUCM instance does not support multi-tenant functionality with data isolation.
What are the constraints of the SoftwareUCM multi-tenant mode?
- Each SoftwareUCM instance needs to be assigned an independent IP address.
- Due to limitations such as multiple IP restrictions in cloud services and the lack of support for MAC-VLAN, cloud services like AWS and Google Cloud do not support multi-tenant mode.
How do I expand the number of extensions and concurrent calls I can make?
(Coming Soon) Similar to our UCM6304 and UCM6308, the 1+N media cluster feature can expand the number of extensions and concurrent calls a single instance can have by peering multiple UCMs or SoftwareUCMs together through one of two deployment methods:
(1) A central Business server and several media servers.
Or
(2) Mesh network of UCMs/SoftwareUCMs that are all connected to one another.
Does SoftwareUCM support HA?
Currently not supported. SoftwareUCM will support both Hot Standby and Remote Disaster Recovery HA in the near future.