SoftwareUCM Version 1.0.1.4 Brings Native Support for QueueMetrics, Combining Enterprise-Grade IP PBX Capabilities with Advanced Call Center Analytics and Agent Management

Boston, MA, USA and Stabio, Switzerland — July 27, 2026 — Grandstream Networks, connecting the world since 2002 with award-winning unified communications and networking solutions, today announced an integration between its SoftwareUCM IP PBX platform and QueueMetrics, the call center monitoring and reporting platform developed by Loway. The integration, supported starting with SoftwareUCM version 1.0.1.4, allows organizations to combine the flexibility and affordability of SoftwareUCM with the advanced queue management, real-time monitoring, and historical reporting capabilities of QueueMetrics — delivering a complete, enterprise-ready call center solution.

The new GWN7672L delivers tri-band BE11000 Wi-Fi 7 connectivity with 11Gbps aggregate wireless throughput and up to 175 meters of coverage, ideal for medium-to-high density deployments

The new GSC3560 and GSC3565 provide the ideal intercom solution for emergency response and high-demand environments, thanks to durable metal casing, the SecureAccess app, cloud management, and more

Boston, MA, USA - June 16, 2026 – Grandstream, connecting the world with award-winning unified communications and networking solutions since 2002, today released new smart outdoor intercoms. The new GSC3560 and GSC3565 feature a sleek, modern aesthetic with industrial-grade durability to provide the ideal audio and video intercom solution for emergency response and high-demand environments. Thanks to IK10 and IPP-rated metal casing, built-in solid state relay, two microphones, 10-watt speakers, and a wide variety of free management options, the GSC3560 and GSC3565 are designed for schools, residential communities, parks, stadiums, healthcare facilities, warehouses, small-to-medium businesses, and more. 

The new GWN7670E provides Wi-Fi 7 connectivity with speeds up to 3.6Gbps and Xtra Range 2.0 technology, ideal for small and medium deployments

Boston, MA, USA - May 21, 2026 – Grandstream, connecting the world with award-winning unified communications and networking solutions since 2002, today released a new Wi-Fi 7 access point. The new GWN7670E is a business-grade Wi-Fi 7 BE3600 access point designed for SMBs. Engineered with advanced DL/UL OFDMA technology, it delivers exceptional throughput and expansive coverage. The GWN7670E includes Xtra Range 2.0 technology on the 5 GHz band to shatter coverage barriers and dramatically boost signal penetration for seamless 360-degree connectivity. With support for advanced QoS, low-latency real-time applications, mesh networks, captive portals, Bluetooth Low Energy 5.3, and more, the GWN7670E is an ideal Wi-Fi access point for small to medium businesses, retail shops, schools, and homes.

Grandstream's entire UCM Series of IP PBX Solutions have been approved by Oracle as a validated interface for Oracle® OPERA

Boston, MA, USA - May 4, 2026 – Grandstream, connecting the world with award-winning unified communications and networking solutions since 2002, today officially announced integration between the UCM Series and Oracle OPERA. Oracle has approved Grandstream's entire award-winning UCM Series of IP PBX Solutions as a validated interface for their globally renowned OPERA Property Management System, allowing the UCM Series to be directly integrated with Oracle OPERA without middleware. This enables hospitality users to build advanced OPERA property management solutions that are fully managed and controlled by the UCM Series, seamlessly combining hotel operations and communications into one solution. Oracle's validation covers Grandstream's entire current line of IP PBX solutions; the UCM6300 Series IP PBX hardware, CloudUCM, and SoftwareUCM.

Ideal for advanced small businesses and home networks, the GWN7062M provides Wi-Fi 6 connectivity for up to 256 simultaneous clients while offering multiple 2.5G ports

Boston, MA, USA - March 23, 2026 – Grandstream, connecting the world with award-winning unified communications and networking solutions since 2002, today released a new WiFi 6 Router designed for high-performance small business and home networks. The new GWN7062M is powered by a 1.3GHz dual-core processor to provide Wi-Fi speeds up to 3Gbps for up to 256 concurrent devices, ideal for smart offices, home automation, 4K streaming, web meetings, online gaming and more. It includes five network ports to provide flexibility, including a 2.5G combo SFP/RJ45 Ethernet WAN port and a 2.5G Ethernet LAN port. By combining accelerated Wi-Fi speeds with advanced features including Mesh networks, VPN, and intelligent QoS, the GWN7062M is the ideal router for high-performance home, small office, and business networks.

The new GWN7605CLR is an outdoor long-range Wi-Fi access point with a built-in Phoenix Connector that provides electrical flexibility to simplify outdoor installations

Boston, MA, USA - February 17, 2026 – Grandstream, connecting the world with award-winning unified communications and networking solutions since 2002, today released a new outdoor Wi-Fi access point. The new GWN7605CLR is an outdoor long-range Wi-Fi access point that provides 150-meter coverage range and IP66-rated weatherproof protection to support deployment in any outdoor environment. It includes a built-in Phoenix Connector to power the device through 12-24V wiring, enabling the GWN7605CLR to be easily installed in locations where PoE and power outlets are not available. By adding advanced QoS, mesh networks, captive portals, support for 100+ concurrent clients, PoE+, and more, the GWN7605CLR is ideal for any outdoor Wi-Fi deployment. 

The new GSC3518HS provides an outdoor intercom and announcement solution that expands security and communication

Boston, MA, USA - February 4, 2026 – Grandstream, connecting the world with award-winning unified communications and networking solutions since 2002, today released an outdoor horn speaker. The new GSC3518HS is a SIP/multicast talk-back horn speaker that provides crystal clear HD audio, a high-fidelity 50-Watt speaker, and IP66-rated water and dust protection. Ideal for outdoor campuses, public spaces, large offices, school playgrounds, hospitals, parks, warehouses, and more, the GSC3518HS provides a powerful outdoor announcement solution that expands security and communication.

Customers in France can now purchase Grandstream’s Entire Catalog of Unified Communication & Networking Solutions from Global Concept Services

Boston, MA, USA and Bois-Colombes, France – February 3, 2026 – Grandstream, connecting the world with award-winning communication and networking solutions since 2002, announced that they have appointed Global Concept Services as an authorized distribution partner in France. Through this partnership, Grandstream’s large portfolio of unified communication and networking solutions are now available to resellers, installers, integrators, and service providers in France through Global Concept Services.

Grandstream's UCM Series IP PBXs are now integrated with EasyTax, providing a billing and hospitality solution that simplifies management of telephony usage data

Boston, MA, USA - January 30, 2026 – Grandstream, connecting the world with award-winning unified communications and networking solutions since 2002, announced that its UCM6300 Series IP PBXs have been fully integrated with Axinite's EasyTax platform. This integration provides a powerful environment that centralizes telephony usage data to support billing management and hospitality solutions through HRS mode.