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Grandstream and Jusan Announce Certified Integration with AttendIA Agentic AI Solution

Certified integration connects Grandstream’s UCM6300 and UCM6300A Series with Jusan’s AttendIA omnichannel Agentic AI platform to enable AI-powered voice and customer engagement automation

Boston, MA, USA – September 28, 2026 – Grandstream, connecting the world with award-winning unified communications and networking solutions since 2002, today announced the certified integration of its UCM Series IP PBX hardware solutions with AttendIA, Jusan’s omnichannel conversational Agentic AI solution. Tested and certified by both Grandstream and Jusan, the integration enables organizations using the UCM6300 and UCM6300A Series to easily add AI-powered voice and customer engagement capabilities while giving Grandstream’s channel partners a new way to deliver value-added AI services.

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AttendIA acts as an intelligent virtual agent across voice and messaging channels, supporting more than 130 languages and high-quality neural voices. It can resolve customer inquiries, automate front-desk reception, manage appointments, recognize returning customers, and send post-interaction emails with evaluations and call transcripts. AttendIA also supports webchat, WhatsApp, Telegram, Facebook, Instagram, and other channels, while integrating with CRM, HORECA and PMS platforms, third-party APIs, and other business applications.

The certified integration provides direct, bi-directional SIP trunk connectivity between Grandstream UCM platforms and the AttendIA cloud platform. AttendIA can receive calls directly through a Grandstream UCM solution and seamlessly transfer them to internal extensions or external numbers. No on-premise AI hardware is required, allowing organizations to add advanced AI capabilities using their existing Grandstream UCM deployment, an internet connection, and standard SIP trunk channels.

“The integration of AttendIA with our UCM platforms gives Grandstream customers and partners an easy path to bringing powerful AI automation into their communications environment,” said Mousa Abla, Director of Sales, Middle East for Grandstream. “By combining Grandstream’s flexible communications platforms with AttendIA’s Agentic AI capabilities, our partners can deliver smarter customer experiences, automate routine interactions, and create new value without adding complexity.”

“Certifying AttendIA with Grandstream creates an exceptional business opportunity for Grandstream’s reseller channel,” said Moshé Lasry, CEO of Jusan. “Partners and distributors can now offer an out-of-the-box, certified generative AI virtual receptionist that adds high-margin recurring value to every PBX deployment without technical friction. It delivers a plug-and-play AI solution that solves real operational bottlenecks for end customers while significantly increasing channel competitiveness.”

About Jusan
Founded in 1959, Jusan is a global communications and contact center technology provider serving customers in more than 50 countries across Europe, the MENA region, and Latin America. Jusan’s enterprise portfolio includes Fidelity 5, an AI-powered omnichannel contact center platform for intelligent routing, queue management, and 360-degree agent interaction analytics, Recall Recording, a secure, regulatory-compliant voice and screen recording solution featuring AI transcription, sentiment analysis, and agent evaluation, and CallXpress, an advanced telephone traffic analysis and billing platform for PBX cost optimization, usage supervision, and fraud detection, alongside AttendIA, an omnichannel Agentic AI platform for automating customer interactions and front-office workflows across voice and digital messaging channels. Visit jusan.es to learn more. 

About Grandstream
Grandstream has been connecting the world since 2002 with unified communications and networking solutions that make communicating more impactful than ever before. Our award-winning solutions provide everything needed to build a seamless, easy-to-manage communication platform, offering a one-stop-shop for all networking, unified communications, collaboration and physical security solutions. Headquartered in Boston, MA, USA, Grandstream solutions are used in over 150 countries and trusted by global enterprises and small business alike for their quality, reliability, and innovation. Connect with us on Facebook, LinkedIn and Twitter.

Grandstream Contact:
Phil Bowers
marketing@grandstream.com