StrataNet is a communications service provider providing internet, VoIP, and video services to businesses and consumers throughout New Zealand. The company’s customers are mostly based in rural areas where copper lines are poor quality yet very expensive. SrataNet was using Cisco/Linksys ATAs to offer VoIP services to these rural customers, however, they reported nothing but reliability problems with these devices and noted that around 50% of customers experienced problems with them. The price of these devices continually increased from year-to-year and they required Cisco Call Manager software, which is expensive and difficult to maintain. StrataNet needed to find ATAs that would allow them to deliver reliable voice services that are easily accessible at a reasonable cost.
After testing Grandstream’s HT series of ATAs, StrataNet has begun the process of moving their customer over to the HT801 and continues to deploy it on an ongoing basis.
“We’ve now started supplying Grandstream as our primary vendor of ATAs (mostly HT801). Since the switch, our customers have been experiencing very reliable VoIP connectivity and our service calls have gone down significantly. With Grandstream, we now have very cost-effective hardware, and can internally manage the customer’s SIP lines without the need for a separate management platform like with Cisco. Good job, Grandstream.”