Grandstream Releases a Cloud PBX Solution

CloudUCM is a secure, scalable, and powerful cloud PBX ideal for small-to-medium businesses, retail, hospitality, residential, and more

Boston, MA, USA - April 2, 2024 – Grandstream, connecting the world with award-winning unified communications and networking solutions since 2002, today released a cloud PBX solution. The new CloudUCM provides a scalable platform for secure business communication and collaboration while adding powerful features and integrations to enable organizations to be more productive than ever before. This cloud PBX supports up to 200 users and unifies all communication onto one centralized solution that provides voice and video calling, meetings, conferencing, chat, data, analytics, mobility, facility access, intercoms, video surveillance and more. By providing a comprehensive suite of communication and PBX features, carrier-grade security, seamless integration with third-party systems, and a variety of plan options, CloudUCM is the ideal PBX solution for small-to-medium sized businesses, retail, hospitality, and residential deployments. 

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CloudUCM allows users to work from anywhere on nearly any device as it supports all SIP endpoints and Grandstream's Wave App for desktop, mobile, and web. It provides state-of-the-art security and reliability by providing a built-in Session Border Controller (SBC), 99.99% reliability guarantee with AWS-hosted services, global data centers, advanced encryption technology, and more. This scalable, cost-effective solution can be easily expanded at any time without the need for extra equipment while allowing businesses to eliminate PBX hardware, limit network infrastructure, and cut down on maintenance. CloudUCM can be seamlessly integrated with a variety of third-party systems to provide enhanced business continuity, including CRMs, Property Management Systems (PMS), ERP, customer service platforms, and more. An API and SDK is also available to support custom integrations and functionality. 

Other notable features of CloudUCM include:

  • Plans supports up to 200 users and up to 64 concurrent calls
  • Built-in audio, video, and web meeting platform; supports desktop, mobile devices, and SIP endpoints
  • Wave App for mobile, desktop, and web allows for communication from anywhere on any device
  • Provisioned and managed with the Grandstream Device Management System (GDMS) 
  • Built-in Free SBC services protect CloudUCM systems from external attacks
  • Meeting and collaboration features include Instant messaging/chat, screen sharing, whiteboard, file sharing, recording, meeting assistant, and more
  • Supports Customer Service platforms WhatsApp, Telegram, and more; built-in live chat for desktop and mobile
  • Advanced security and encryption technologies, AWS provides 99.99% service guarantee
  • Full-band Opus voice codec, H.264, H.263, H.263+, VP8 voice codecs, jitter resilience up to 50% packet loss
  • Integrate with CRM, PMS, ERP, Microsoft Teams (via TeamMate), Office 365, Google Drive, and many other third-party solutions

CloudUCM Plans
Five plans are offered for CloudUCM. For all plan details and specifications, visit

  • Business - Supports up to 200 extensions, 64 concurrent audio/video calls, 10GB cloud storage, and more
  • Pro - Supports up to 100 extensions, 32 concurrent audio/video calls, 4GB cloud storage, and more
  • Plus - Supports up to 50 extensions, 16 concurrent audio/video calls, 2GB cloud storage, and more
  • SOHO - Supports up to 20 extensions, 8 concurrent audio/video calls, 1GB cloud storage, and more
  • Startup - Supports up to 10 extensions, 4 concurrent audio/video calls, 1GB cloud storage, and more
  • Free Trial - a 30-day free trial of the Startup plan is available 

CloudUCM Website
Visit, which includes full information about plans, features, specifications, and more. 

Availability and How-to-Buy
CloudUCM plans are available now for purchase through Grandstream’s worldwide network of channel partners. To purchase a CloudUCM plan, contact a Grandstream reseller, installer, or certified distribution partner. To find a Grandstream certified partner, click here.

About Grandstream
Grandstream has been connecting the world since 2002 with unified communications and networking solutions that make communicating more impactful than ever before. Our award-winning solutions provide everything needed to build a seamless, easy-to-manage communication platform, offering a one-stop-shop for all networking, unified communications, collaboration and physical security solutions. Headquartered in Boston, MA, USA, Grandstream solutions are used in over 150 countries and trusted by global enterprises and small business alike for their quality, reliability, and innovation. Connect with us on FacebookLinkedIn and Twitter.

Grandstream Contact

Phil Bowers