Can I adjust the time manually on my Handset?
The time is synced up automatically with the NTP Server and it’s automatically adjusted depending on the time zone selected. The time settings cannot be configured manually on the handset.
Can I call from a handset using another line without changing Outgoing Default Line?
User can call from another configured line from DP720 handset without changing the outgoing default line, to do that please enter the number to call directly on keypad, then press the left soft key(Call), the available lines will be shown, and user can select which line to call from.
Can I change the display name of my DP720 handset?
The name of a DP720 handset can be changed from its keypad menu and navigate to Settings Handset Name. Or if the handset is registered with a base station, user can change its name from DP750 WEB UI DECT General Settings Handset Settings Handset Name.
Can I check the SIP Registration status from the handset menu?
The handset is not able to display the SIP Registration status; you need to check the status of the registration directly from your DP750 web interface under Status Account Status SIP Registration.
Can I check the SIP Registration status from the Handset Menu?
The Handset is not able to display the SIP Registration status; you need to check the status of the registration directly from the DP715 Base Station web GUI Status.
Can I make calls between DP720 handsets without a SIP account?
Internal calls between registered DP720s to the same DP750 base station are not supported. You will need register SIP account DP720 to make calls between them.
Can I make direct IP calls using DP720 handsets?
Direct IP calling allows two parties, that is, a handset and another VoIP device, to talk to each other in an ad hoc fashion without a SIP proxy. Elements necessary to complete a Direct IP Call: Both DP720 and other VoIP Device, have public IP addresses, or Both DP720 and other VoIP Device are on the same LAN using private IP addresses, or Both DP720 and other VoIP Device can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ). Users can perform IP calls using star code following the below steps: 1. Pick up the handset and press the dial key 2. Dial *47 followed by the target IP Address. Note: You can enter directly *47 + target IP address, and then press the dial key to initiate the call. Examples of direct IP calls a) If the target IP address is 192.168.0.160, the dialing convention is *47 or Voice Prompt with option 47, then 192*168*0*160, followed by pressing the “#” key if it is configured as a send key or wait 4 seconds. In this case, the default destination port 5060 is used if no port is specified. b) If the target IP address/port is 192.168.1.20:5062, then the dialing convention would be: *47 or Voice Prompt with option 47, then 192*168*0*160*5062 followed by pressing the “#” key if it is configured as a send key or wait for 4 seconds. Notes: Make sure that “Use Random SIP Port” setting is set to No (DP750 GUI Profiles Profile X SIP Settings Basic Settings) Make sure that “Disable Direct IP Call” is set to No (DP750 GUI Settings System Features).
Can I make direct IP calls using the Handset?
Direct IP calling allows two parties, that is, a Handset and another VoIP Device, to talk to each other in an ad-hoc fashion without a SIP proxy.
Elements necessary to complete a Direct IP Call:
Both DP715 and other VoIP Device, have public IP addresses, or
Both DP715 and other VoIP Device are on the same LAN using private IP addresses, or
Both DP715 and other VoIP Device can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).
DP715 supports two ways to make Direct IP Calling:
Using IVR
Pick up the Handset then access the voice menu prompt by dial “***”
Dial “47” to access the direct IP call menu
Enter the IP address after the dial tone and voice prompt “Direct IP Calling”
Using Star Code
Pick up the Handset and then dial “*47”
Enter the target IP address.
Note: NO dial tone will be played between step 1 and 2.
Examples of Direct IP Calls:
a) If the target IP address is 192.168.0.160, the dialing convention is *47 or Voice Prompt with option 47, then 192*168*0*160 followed by pressing the “#” key if it is configured as a send key or wait 4 seconds. In this case, the default destination port 5060 is used if no port is specified.
b) If the target IP address/port is 192.168.1.20:5062, then the dialing convention would be: *47 or Voice Prompt with option 47, then 192*168*0*160*5062 followed by pressing the “#” key if it is configured as a send key or wait for 4 seconds.
Note: When completing direct IP call, the “Use Random Port” should set to “NO”.
Can I make/receive calls using all available SIP Accounts from one handset only?
Yes, DP720 handset is able to use all SIP accounts registered on the DP750 base station (up to 10 SIP accounts) as lines to make/receive calls: - Assign the SIP accounts as lines for a DP720 handset: Please access the DP750 web interface and go to DECT Line Settings. - Route all the incoming calls to the same handset only: Please access the DP750 web interface and go to DECT SIP Account Settings and set the HS Mode for the accounts to the handset in question. - Change the default outgoing line from a DP720 handset for outgoing calls: Using the keypad please navigate through the Menu to Call Settings Outgoing Default Line.
Can I make/receive calls using all the available SIP Profiles from one handset only?
Each Handset can be only registered to one SIP Server at a time; users cannot use all the available 3 profiles to make/receive calls.
Can I power DP750 base station via PoE?
Yes, DP750 can be powered via PoE IEEE802.3af Class 1.
Can I register my Handset to more than one DP715 Base Station?
The Handset can be registered to 4 different DP715 base stations; however the DP715 can only receive/make calls using a specific DP715 Base station. User may choose the Handset registration to be manual or automatic. If user selects the manual mode, user needs to select which Base station he wishes to use.
If the user selects the automatic mode, the Handset will be able to make/receive calls using the latest Base station it registered to, if the handset looses the coverage of the active Base station it will start searching for any other available Base Station it was previously registered to.
Can I register my handset to more than one DP750 base station?
The handset can be registered to 4 different DP750 base stations, considering DP720 is previously registered to an initial base station, please follow below steps to register a handset to an additional base station: 1. Press Menu (left softkey or the selection key) to bring up operation menu. 2. Use arrow keys to reach Settings and navigate to Registration. 3. Select Register and navigate to an unsubscribed base using arrow keys, and click on Subscribe. 4. Make sure that the subscription is opened on the new base station. Note: User needs to switch the registration from a base to another using the DP720 keypad Menu Settings Registration Select Base to select which base station he wishes to use.
Can I share my phonebook with other Handsets?
The Phonebook cannot be shared across all the Handset, each handset hold its own Phonebook.
Can I upload an XML phonebook to specific DP720 handsets without being shared?
User can upload different XML phonebooks to each registered DP720 handset without being shared among them. Please login to DP750 Web UI and go to Phonebook Private Phonebook Settings, in this page user can import/export XML phonebooks privately to DP720 handsets.
Can I use a distinctive ringtone for specific calls?
If distinctive ringtone is needed for some specific call, the user can add the specified contact in their phonebook and specify the ringtone of their choice.
Can I use a third-party handset with the DP715 Base Station?
The DP715 is compatible only with Grandstream Handset, and cannot be used with any 3rd party Handset.
Can I use one SIP Account and share it with all handsets?
All the registered handsets to the DP750 base station may use the same SIP Account and share it across all the handsets, user needs to assign that sip account as line for the registered handsets from DP750 Web UI > DECT > Line Settings, and then use hunt group feature to allow this scenario, the DP750 offers different hunt group options to manage the incoming calls depending on his needs from DP750 WEB UI > DECT > SIP Account Settings and set the HS Mode for the SIP account: Circular: The base station will note which handset answered the last call, and forward the call to the next available handset in round-robin fashion. Linear: The base station will distribute the call in predesignated order from the lowest-numbered available handset, if no answer within ring timeout, the call will be sent to next available handset ins sequence. This mode is also called “serial hunting”. Parallel: In this mode, all handsets ring concurrently. If one handset answers, the remaining available handsets can make new outgoing calls.
Can I use one SIP Account and share it with all the Handsets?
All the registered handset to the DP715 base station may use the same SIP Account and share it across all the handset, the users need to use Hunt group feature to allow this scenario, the DP715 offer different hunt group option to manage the incoming calls depending on his needs:
Linear, parallel and Shared line.
Linear Style will sort the call to the lowest-numbered available line; this is also called “serial hunting”.
Parallel Style will ring all the handsets on incoming calls.
Shared line Style will ring all the handsets on incoming calls, any handset member of the same hunt group that try to dial out while there is an ongoing call it will be automatically conference in the ongoing call.
Does DP720 support roaming/handover when registered to multiple DP750 base stations?
Actually, DP720 doesn’t support roaming or handover, user need to switch from one base to another manually using the DP720 keypad Menu Settings Registration Select Base.
Does Grandstream allow HTTPS Provisioning with Grandstream internal certificate?
Yes. Grandstream allows HTTPS provisioning with Grandstream's very own certificate. If the server is configured to require a certificate for authentication, our devices can send an internal certificate that is flashed on all Grandstream devices. If you would like to use this feature, please get in contact with our Grandstream Support for the GS Certificate. Note: This is not the same as the "HTTP/HTTPS" user/password, which in this case this option is for authentication only once the connection has been established.
Does Grandstream allow HTTPS Provisioning with Grandstream Internal Certificate?
Yes. Grandstream allows HTTPS provisioning with Grandstream's very own certificate. If the server is configured to require a certificate for authentication, our devices can send an internal certificate that is flashed on all Grandstream devices. If you would like to use this feature please get in contact with our Grandstream Support for the GS Certificate.
Note: This is not the same as the "HTTP/HTTPS" user/password, which in this case this option is for authentication only once the connection has been established.
Does the DP710 have an MWI icon?
The DP715/710 Handset does not have a dedicated MWI icon, user are notify of the message waiting by stutter tone once the handset goes off-hook.
For the Call Log, how many entries are allowed for each call log?
The Handset can store up to: 10 outgoing call entries; 30 incoming calls entries.
How can I create XML configuration file for provisioning the DP715 Base station?
Besides using the config tool and config template to generate the config file, users could also provision the DP715 using XML format file. Users will need to create an XML file cfgxxxxxxxxxxxx.xml (where xxxxxxxxxxxx is the MAC address of the phone) using the P values in the config template. For the XML example configuration file, please refer to the document in the link below:
Provisioning guide
How can I create XML configuration file to provision DP750 base station?
User will need to create an XML file cfgxxxxxxxxxxxx.xml (where xxxxxxxxxxxx is the MAC address of the phone) using the P values in the config template. For the XML example configuration file, please refer to the document in the link below: XML Configuration Guide
How can I enable the DND option on my Handset?
User may enable the DND feature by dialing the star code *78. To disable the DND user should dial the star code *79.
How can I enable/disable DND option on my handset?
There are two ways to enable DND from the DP720 handset, User may either enable the DND feature by dialing the star code *78. To disable the DND user should dial the star code *79. Or navigate through the keypad menu and go to Calls Settings Do Not Disturb, and choose the line on which DND should be Enabled/Disabled.
How can I factory reset my DP720 handset?
DP720 handset can be reset to initial configuration from Keypad Menu Settings System Settings Factory Reset, and click on Yes (left soft key) to confirm, to cancel the Reset, press No soft key instead.
How can I factory reset my DP750 base station?
Please follow the instructions below to reset the DP750 base station: 1. Access your DP750 base station web UI by entering its IP address in a browser. 2. Enter your admin password (default: admin) 3. Press Login to access your settings. 4. Press Factory Reset button on the top right corner. User can also perform a hard factory reset of the base by inserting a pin needle sized into the reset hole on the back of the DP750 base station, and hold it for about 7 seconds, then release it (Network, SIP status, Phone, and Radio icon leds will start blinking to indicate that factory reset process will be triggered).
How can I know which firmware is loaded to a DP720 handset?
User can either check the firmware version loaded to a handset directly from the DP720 Keypad Menu Status, or if it’s registered with a DP750 base station, user can also check the firmware of the handset from DP750 Web GUI Status DECT Base Status HS Firmware.
How can I obtain DP750 base station IP address?
User may obtain the DP750 base station IP address from any registered DP720 handset to the base station using keypad Menu > Status, and navigate down to view the IP address of the DP750.
How can I obtain the DP715 base station IP address?
The users may obtain the DP715 Base station IP address, by accessing the IVR from any registered handset to the base station.
In order to access the IVR use any Handset registered to the DP715 base station and dial *** this will get you into the IVR, dial 02 and the DP715 Base Station IP address will be prompted.
How can I register my DP720 handset with DP750 base station?
Please follow the below steps to register the DP720 with DP750: 1. On DP750 Base station, press and hold the Radio/Page button for 7 seconds until the Radio icon starts blinking to start Subscription process. Or Access web UI, and press Subscribe icon to Open Subscription. 2. On DP720, press Subscribe softkey if available on the main screen or access Menu Settings Registration Register while the DP750 Radio icon is blinking. Note: “Subscribe” softkey appears only if DP720 is not registered to any DP750 base station. 3. Select BaseX (X=1-4) corresponding to the desired base station DP750, then press Subscribe. 4. The DP720 will search for nearby base stations and will display the RFPI code and base station name of the discovered DP750. 5. Press Subscribe to pair with the displayed DP750. 6. The DP720 will display Easy Pairing on the LCD and play an audible buzz when successful. Then it will return to the home screen, displaying the handset name and number assigned by the registered base station.
How can I register my handset with the DP715 Base station?
Note: The original handset included in the DP715 package is pre-registered to the Base. To register any additional Handset, please follow these steps:
1. Turn on the handset.
2. Access the Handset menu.
3. Navigate the Menu and select Handset.
4. Navigate the Menu and select Registration.
5. Select “Register” option.
6. Select the base unit (1-4) desired.
7. Enter the base unit PIN (System PIN; default: 0000).
8. Restart base appears in the display.
At this stage, the message “Restart base” will appear on the display. This requires the DP715 base station to be in subscription mode which can be either enabled from the web configuration menu or by power cycling the base.
The handset will now search for the base unit and register when it has found it. The display shows standby mode after a successful registration and the handset name and handset number appear.
How can I share a phonebook with all handsets?
An LDAP or XML Phonebook can be shared across all the registered handsets with a DP750 base station, and the shared phonebook can be accessible from the DP720 Keypad Menu Contacts Shared. Upload a phonebook into the base station to be shared by accessing the DP750 Web UI, and navigate to Phonebook, user has the possibility to either upload automatically or manually an XML Phonebook (Global Phonebook XML Settings) or configure the base station with an LDAP Server (Global Phonebook LDAP Settings).
How can I upgrade the firmware on DP750 base station?
The DP750 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP or HTTP/HTTPS; the server name can be FQDN or IP address. Please follow below steps in order to upgrade the firmware version of your DP750 base station: 1. Access DP750 Web GUI (default username and password are: admin/admin). 2. Press Login to access your settings. 3. Go to Maintenance > Firmware Upgrade page, enter the IP address or the FQDN for the upgrade server in "Firmware Server Path" field and choose to upgrade via TFTP or HTTP/HTTPS. 4. Make sure to configure Firmware Upgrade and Provisioning to Always Check for New Firmware. 5. Update the change by clicking the "Save and Apply" button. Then "Reboot" or power cycle the base station to update the new firmware. Examples of valid URLs: firmware.grandstream.com/BETA or fw.ipvideotalk.com/gs
How can I upgrade the firmware on my DP720 handset?
User can upgrade manually the firmware on the DP720 to the latest firmware available on the DP750 base station on which the handset is registered to from DP720 Keypad Menu Settings Firmware Upgrade, or from DP750 WEB UI > Status > DECT Base Status Upgrade. User can also configure an automatic upgrade for all the registered handsets to the base station from the DP750 WEB UI Maintenance Firmware Upgrade and set “Automatic Upgrade” to Yes for Handset Firmware.
How do I perform an attend transfer?
This function is applicable using the Handset for VoIP calls only. Assume that parties A and B are in conversation. Party A wants to Attend Transfer B to C:
A presses RECALL on the Handset for dial tone.
A then dials Caller C’s number followed by # (or wait for 4 seconds).
If C answers the call, A and C are in conversation. Then A can hang up to complete transfer.
If C does not answer the call, A can press “flash” to resume call with Caller B.
Note: When Attended Transfer fails and A hangs up, the DP715 will ring back user A to remind A that B is still on the call. A can pick up the phone to resume conversation with B.
How many concurrent calls DP750 can support?
The DP750 supports up to 5 simultaneous calls.
How many contact entries are allowed for XML or LDAP phonebooks?
XML or LDAP Phonebook uploaded to DP750 station supports up to 3000 contact entries.
How many devices I can deploy in the same site including DP750 base stations / DP720 handsets?
We suggest 5 base stations for US, Brazil or Japan deployment, 10 bases for EU deployment, 3 bases for Korea, and 8 bases for Taiwan deployment. Each base can register up to 5 handsets.
How many DP715 bases/handsets can be deployed on the same site?
We suggest 5 bases for US deployment and 10 bases for EU depolyment. Each base can use maximum 5 handsets.
How many DP720 can be registered on the DP750?
DP750 can register up to 5 different DP720 handsets.
How many DP750 can the DP720 register with?
DP720 can be registered with up to 4 different DP750 base stations.
How many Handsets the DP715 is able to register?
The DP715 support up to 4 simultaneous calls.
How many simultaneous calls the DP715 can support?
The DP715 support up to 4 simultaneous calls.
How many SIP accounts can I register on my DP750 base station?
Up to ten (10) distinct SIP accounts per system, and each DP720 handset may map to any SIP account(s), and each SIP account may map to any handset(s).
I am unable to register a new DP710 Handset to the DP715 Base station?
Make sure that you haven’t reached the max allow handsets per Base station, access to the device web GUI and make sure from the status page that the DP715 base station has not reached the maximum of 5 allowed Handset.
I am unable to register a new DP720 handset to the DP750 base station?
- Make sure that you haven’t reached the maximum allowed handsets per base station, access to the device web GUI and make sure from the status page that the DP750 base station has not reached the maximum of 5 allowed handsets. - Make sure that subscription from the base station is open, user can either maintain a click on Radio button on the DP750 BS for 7 seconds (Radio icon will start blinking) or click on Subscribe to open subscription from DP750 WEB UI Status DECT Status.
Is there any MWI LED on DP720 handset?
DP720 handset has a dedicated MWI LED, for notifications like voicemails and missed calls.
My DP720 handset keypad is locked, how can I unlock it?
User can lock/unlock the keypad of the handset by pressing the lock key button (#) for 2 seconds.
My DP750 base station is receiving unknown/ghost calls periodically via my SIP accounts, and the DP720 handsets keep ringing, how can I block such calls?
This is a result of the device being port scanned by external users. To avoid this issue, make sure to set "Only Accept SIP Requests from Known Servers” to Yes from the DP750 Web UI Profiles ProfileX(X=1-4) SIP Settings Security Settings.
My handset is not showing the correct time, what do I need to do?
The DP750 automatically sync up the time with the configured NTP Server and adjusts the time depending on the selected time zone. When a DP720 handset is registered to the base station, the time will be synced up automatically between DP720 and DP750. If the time is not displayed correctly on the Handset, make sure that the DP750 base station is able to reach the NTP Server to sync up the date/time. You may try to reboot the base station.
My handset is not showing the correct time, what do I need to do?
The DP715 automatically sync up the time with the configured NTP Server and adjusts the time depending on the selected time zone. The DP715 Base station will trigger a phone call to the Handset once it boot up to update the time on the Handset.
If the time is not displayed correctly on the Handset, make sure that the DP715 base station is able to reach the NTP Server to sync up the date/time.
Users may trigger a call to the Handset with the incorrect time to adjust the time.
The DP710 Handset supports multiple languages. Which languages are available?
The supported languages are as follows:
English, French, German, Spanish, Dutch, Italian, Czech, Danish, Greek, Norwegian, Polish, Portuguese, Russian, Swedish, Turkish.
What are the frequency bands supported by DP750/DP720?
The frequency bands supported are: • 1880 – 1900 MHz (Europe), 1920 – 1930 MHz (US), • 1910 – 1920 MHz (Brazil), 1786 – 1792 MHz (Korea), • 1893 – 1906 MHz (Japan), 1880 – 1895 MHz (Taiwan) Number of Channels: 10 (Europe), 5 (US, Brazil or Japan), 3 (Korea), 8 (Taiwan)
What is the battery life time of DP720?
Up to 20-hour talk time, and up 250-hour standby time when the batteries are fully charged.
What is the difference between DP750 and DP720?
DP750 is the DECT base station, while DP720 is the handset.
What is the LED pattern of a DP715 Base Station?
The LED pattern of the DP715 Base station is defined as follows:
|
Pattern Number
|
Condition
|
LED
|
LED Behavior
|
|
LED-01
|
Device has normal power
|
POWER
|
GREEN ON
|
|
LED-02
|
Handset is placed on base with battery to charge
|
POWER
|
ORANGE ON
|
|
LED-03
|
Power Error: Power is removed from the device or power supply with improper voltage is plugged in
|
POWER
|
OFF
|
|
LED-04
|
Device has normal LAN connection and has obtained an IP address
|
NETWORK
|
ON
|
|
LED-05
|
Link Down
Note : This is the default state while the device is booting.
|
NETWORK
|
Blink (1s on/ 1s off).
|
|
LED-06
|
Link Up but no IP Address
|
NETWORK
|
Blink ( 0.25s on/ 0.25s off )
|
|
LED-07
|
All configured SIP accounts are registered
|
REGISTERED
|
ON
|
|
LED-08
|
SIP accounts are in the process of registering
|
REGISTERED
|
Blink ( 1s on/ 1s off )
|
|
LED-09
|
Device is booting, application has not started.
|
REGISTERED
|
OFF
|
|
LED-10
|
No account is configured on DP715
|
REGISTERED
|
OFF
|
|
LED-11
|
Registration Error - ANY SIP account experiences registration failure.
|
REGISTERED
|
Blink ( 0.25s on/ 0.25s off )
|
What is the wireless range covered by DP750 base station?
DP750 base station covers up to 50m (~165 feet) indoor and up to 300m (~1000 feet) in outdoor environments.
Which audio codecs does DP750/DP720 support?
G.711µ/a-law, G.723.1, G.729A/B, G.726-32, iLBC, G.722, OPUS, G.722.2/AMR-WB (special order), in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO), VAD, CNG, PLC and AJB.
Which languages are available on DP720 handset?
The supported languages are: English, German, Spanish, French, Arabic, Hebrew, Italian, Russian, Netherlands, Japanese, Polish, Czech, Chinese Simple, Chinese Tradition, Korean, Portuguese, Slovakian, Serbian, Turkish.