There is no ‘official’ definition for the term Unified Communications (UC), but most you find will focus on the integration of voice, video, data and mobility into a centralized communication network. While UC still revolves around the integration of these four platforms, the technology that makes up each of those areas, and how we use them, has evolved quite a bit. In the same way that the term “Web 2.0” was coined to differentiate the newer generation of internet technology, maybe it is time to usher in "UC 2.0". UC is no longer just traditional VoIP systems combined with SIP or H.323 video conferencing room systems – it is smart devices, mobile apps, collaboration tools and specialized data management platforms. This blog will highlight the current landscape of UC solutions to show what has changed and preview what may be the next major advancements in the UC ecosystem.
Face-to-face interaction is the key in everyday life, so why miss out on the valuable connections you can make with in-person conversation? In the workplace, productivity is key and more of our daily activities can be completed at the desktop than ever before. It’s increasingly more common to email or instant message someone to get in touch with them in place of walking down the hall to chat in person. While these methods may be more convenient, about twenty-six percent of employers consider email to be a major productivity killer. Face-to-face interaction, especially in the business world, is what helps people be productive, cooperate, and stay connected. This type of interaction is an important tool that establishes trust, rapport, and helps to build a stronger and more meaningful relationship.
A core part of our mission is to provide our partners and customers a one-stop-shop for all of the unified communication solutions needed for any business. Over the past few years, we have furthered that mission by expanding our collaboration portfolio to cater to the needs of businesses ranging from a small firm to an enterprise. If you are building a video collaboration network, we offer a full suite of scalable solutions that combine to create to a powerful yet easy-to-manage platform. Let’s take a look at how our video conferencing solutions can be catered for home offices, small businesses, medium-to-large businesses and enterprises.
If you are looking to build or expand a video conferencing solution, it’s imperative that the platform you build is able to support mobility. This not only offers the utmost flexibility to support an increasingly mobile and remote workforce, but it also creates a future-proof investment that will easily support the next generation of video collaboration solutions.
Workforce mobility is no longer a trend or a vision-of-the-future, it’s a central tenant of modern business. It allows businesses to access and utilize the best talent anywhere in the world and to do so in a way that is convenient for both the employee and the company while actually saving money. Because of this, workforce mobility is not only great for large businesses but allows small-to-medium sized businesses to expand their resources to compete with anyone. Industry experts are predicting that 50-75% of the global workforce will be remote within a decade, which shows that employers are adopting this idea and job-seekers will soon expect remote working options.
Smart homes are the buzz over the past few years. Some of the largest consumer-focused brands in the world, including Google and Amazon, are making the smart home mainstream through easy-to-use and affordable solutions. Amazon’s Alexa, Google’s Assistant, Nest’s connected home devices and even the Ring Video Door Bell link together lighting, temperature control, security and home appliances to allow us to be more productive, comfortable, and safer in our homes – while also saving money.
We are beginning to see what the future of the home will look like, but what will the future of the office look like?
Online meetings and webinars are a great way to communicate with colleagues, current, and future clients. They’re more engaging than traditional phone calls or back and forth email conversations and can really give your sales and marketing efforts a boost. But, because this communication is live it comes with some risks that cause people to shy away. To help banish video conferencing fears, let’s arm you with four tips to address common technological snags.
For most people, video conferencing elicits a vision of sitting in a conference room and staring at people in another conference room— this is the traditional use of video conferencing. However, video collaboration tools are being used very creatively in a variety of ways by all types of businesses. For technology resellers, installers and system integrators, that opens up a huge opportunity to sell video conferencing outside the traditional small to medium business. In today’s day and age, video conferencing can be adopted by nearly any type of business to improve operations, customer service and its bottom-line. Let’s take a look at some unique industries where video conferencing and collaboration tools are present.
Today, about 76% of users claim to use video solutions at work. Video communications outperforms conventional communication channels because it provides an organic user experience, resulting in higher engagement, enhanced experiences and a collaborative environment for employees who use it to communicate. For these reasons, businesses are adding video to their communication strategy and seeing outstanding results.
Working in this industry, you’ve probably heard the term “Quality of Service (QoS)” but maybe you don’t know what it means, or you don’t know how to explain it to your customers. It basically refers to the overall quality or the performance of a service such as telephony, computer networking, or cloud computing. The quality of these services is measured based on various factors including packet loss, throughput, delay, etc. The more delays seen when using a network, the lesser the quality of the user experience. The goal of most networks whether in an office, a university, or even a retail business is to ensure a positive, efficient experience by all users. QoS Standards help us to achieve that.
It is no secret that the way we communicate is changing – especially in the workplace. 20 years ago, internal processes within a business were focused on communicating knowledge and plans to employees to ensure everyone is on the same page. This model was based on a few key stakeholders making decisions and relaying those decisions to employees through internal communication programs such as email or print newsletters, memos or staff meetings. Businesses did not have tools to allow them to maximize their time and employee contributions by collaborating efficiently and productively. Traditionally, the only communication options most businesses had were phone calls and in-person meetings, the first of which creates a strange dynamic that ignores non-verbal communications, the latter of which limits efficiency and productivity at the expense of a meeting.