There is no ‘official’ definition for the term Unified Communications (UC), but most you find will focus on the integration of voice, video, data and mobility into a centralized communication network. While UC still revolves around the integration of these four platforms, the technology that makes up each of those areas, and how we use them, has evolved quite a bit. In the same way that the term “Web 2.0” was coined to differentiate the newer generation of internet technology, maybe it is time to usher in "UC 2.0". UC is no longer just traditional VoIP systems combined with SIP or H.323 video conferencing room systems – it is smart devices, mobile apps, collaboration tools and specialized data management platforms. This blog will highlight the current landscape of UC solutions to show what has changed and preview what may be the next major advancements in the UC ecosystem.
What’s the big deal with “big data”? The way businesses manage data is progressing and becoming an essential vessel in their business model. The combination of analytics and data can help businesses not only make better decisions but discover patterns and trends that make them more efficient and profitable. That, plus the ability to discover consumer behaviors based on data is what makes this trend such a big deal.