Working in this industry, you’ve probably heard the term “Quality of Service (QoS)” but maybe you don’t know what it means, or you don’t know how to explain it to your customers. It basically refers to the overall quality or the performance of a service such as telephony, computer networking, or cloud computing. The quality of these services is measured based on various factors including packet loss, throughput, delay, etc. The more delays seen when using a network, the lesser the quality of the user experience. The goal of most networks whether in an office, a university, or even a retail business is to ensure a positive, efficient experience by all users. QoS Standards help us to achieve that.
When discussing a UC solution with a customer, security is likely a top concern of theirs. In recent years, it seems as if the more information we put over the Internet, the more vulnerable we become. However, trying to explain cryptographic protocols to someone without a VoIP background can get a bit dicey, and it’s easy to get lost in a sea of acronyms. For today’s blog, let’s discuss a brief overview of VoIP communication and encryption at an accessible level.
The future of IP phones has become a popular topic of conversation within our industry. Like any technology, IP phones require continued innovation to adapt to the always-evolving ways we live and work. Here at Grandstream, we are always looking to escalate and expand the functionality and value of our IP phones. One of the main ways we do this is through integration with popular third party services, apps, devices and platforms.
Let’s take a look at some of the many interoperability options our IP phones offer that add value now and into the future:
I want to help simplify VoIP. Especially for those of you thinking about implementing VoIP or even those who are simply curious about IP communications. Switching an entire communication hub from analog to IP can seem scary. You might think that upgrading to a new technology that includes all your communication devices can be complicated, time-consuming and even too expensive. These, among many other myths about VoIP couldn’t be further from the truth. To help paint a more accurate picture of the advantages of VoIP, I’m going to debunk the 5 most common IP communication myths.
It is surprising how impactful proper communication practices are, especially when having access to powerful communication tools. A rambling voicemail, incorrect or unneeded punctuation, cc’ing colleagues without explanation, and even an extra bolded word are a few examples of how poor communication tactics can breakdown productivity and collaboration. In the end this can lead to wasted time, drops in productivity, more avoidable mistakes and even loss in sales and profits. At Grandstream, we create the tools you need to excel at communication, but we also wanted to provide some tips to make sure you use these tools to their fullest potential.
Since we launched our GDS3710, it has gotten a lot of attention for the tremendous security functionality it offers. The GDS3710 puts a streaming, HD security camera at the entrance to any building entrance while enabling you to restrict access to certain visitors or everyone. It offers motion detection functionality to trigger calls or sound alarms and can be integrated with any third party ONVIF Profile S compliant network video recorder and other security products. If you are looking to keep any building or room secure while restricting access and recording activity, the GDS3710 is for you. However, today we are going to take a look at the ways the GDS3710 makes running and managing any business easier and more efficient.
What’s the big deal with “big data”? The way businesses manage data is progressing and becoming an essential vessel in their business model. The combination of analytics and data can help businesses not only make better decisions but discover patterns and trends that make them more efficient and profitable. That, plus the ability to discover consumer behaviors based on data is what makes this trend such a big deal.
If you’re new to WiFi or used to deploying access points for large enterprises, the word “controller-less” might be confusing. Traditionally to manage access points across a business, a separate piece of hardware referred to as a “controller” would be installed along with the access points and router. This controller typically would live in the server room and monitor, analyze, and update the access points across the deployment. In some cases the hardware controller would provide firewall features for added protection as well. At the time, when wireless technology was still relatively new this was a convenient way to manage all access points in a streamlined manner.
It is no secret that the way we communicate is changing – especially in the workplace. 20 years ago, internal processes within a business were focused on communicating knowledge and plans to employees to ensure everyone is on the same page. This model was based on a few key stakeholders making decisions and relaying those decisions to employees through internal communication programs such as email or print newsletters, memos or staff meetings. Businesses did not have tools to allow them to maximize their time and employee contributions by collaborating efficiently and productively. Traditionally, the only communication options most businesses had were phone calls and in-person meetings, the first of which creates a strange dynamic that ignores non-verbal communications, the latter of which limits efficiency and productivity at the expense of a meeting.
Raise your hand if you’ve recently attended a webinar or online meeting. Just last week I attended 3 online meetings and 1 webinar. Chances are, you’ve probably been to a few yourself. That got me thinking: video conferencing is not just a commodity anymore, but rather a standard medium of business communications. For that reason, I gathered a list of growing trends that prove VC is disrupting the industry and why this medium is becoming a standard in the way we communicate.